Terms & Conditions

RE:SEQ, 1107 Isabella Rd, Cantonment, FL 32533, United States. You can reach us at support@grizzlygrp.com or +1 (850) 898-0623. These terms apply to every order placed on reseq.io.

Products are sold ahead of stock arriving. When you order, you are reserving a unit from a limited run — currently 35 units per product.

We aim to ship 10-14 days from the date of purchase. If your order has not shipped by day 14, we refund it in full. That refund is issued to your original payment method without you needing to request it. If you paid by Venmo or Cash App, we return it to the same handle you paid from.

You are also free to cancel any unshipped pre-order at any time before it leaves us, for a full refund. Email us and we will action it.

We charge at the time you order, not at the time we ship. That is what reserves your unit. The day-14 guarantee above is the protection that goes with it.

• Card. Visa, Mastercard, American Express and Discover, processed by Stripe.
• Venmo. @ReSeQ — send your total and put your order number in the note.
• Cash App. $GoofyMedicCo — send your total and put your order number in the note.

Card payments are handled entirely by Stripe. We never see or store your card number. Venmo and Cash App are manual — your order is held until the payment arrives, and it is your order number in the payment note that lets us match them.

We ship to the United States only. We do not ship internationally, and we cannot ship to freight forwarders.

• Standard — $19.95
• Expedited — $49.95

Both are flat rates regardless of order size. Expedited shortens transit once your order leaves us; it does not shorten the 10-14 days pre-order window. You will get a tracking number by email the moment your order ships.

Once a parcel is with the carrier, delivery timing is theirs. If tracking stalls or a parcel is lost, tell us and we will chase the carrier and replace or refund the order.

Unopened products can be returned within 30 days of delivery for a refund of the item price. Return shipping is yours unless the item arrived damaged, faulty, or was not what you ordered — in which case we cover it.

For hygiene reasons we cannot resell opened cosmetics, so opened items are not returnable unless there is a fault with them. If something arrives damaged or leaking, send us a photo and we will replace it or refund it. You will not be asked to return a broken bottle.

Everything we sell is a cosmetic, intended to improve the appearance of skin, hair or lips. Nothing on this site is a drug or a medicine. Our products are not intended to diagnose, treat, cure or prevent any disease, and nothing we publish should be read as medical advice.

Where we describe a result, we mean a visible, cosmetic one — the look of fine lines, the appearance of fullness, visible tone or texture. Individual results vary.

Patch test before first use. Discontinue use and speak to a clinician if you get irritation. If you are pregnant, nursing, or under medical care, check with your clinician before starting a new product. Keep out of reach of children. For external use only.

Every carton carries its full ingredient list. If you have an allergy or want to check a formula before you buy, email us and we will send you the complete list for that product. We would rather answer first than have you order something that does not suit you.

Prices are in US dollars and exclude shipping. We may change prices at any time, but never on an order already placed. Quantities are limited and are sold first come, first served.

If a product turns out to be unavailable after you order it — a short shipment from our manufacturer, for example — we will tell you and refund that item in full rather than substitute it.

An account is required to check out, so that you can see your order and its status. Keep your password to yourself; you are responsible for activity under your account. Tell us if you think someone else has access to it.

Affiliate discount codes take 10% off and cannot be combined with another code or offer. We may withdraw a code at any time. Codes have no cash value and cannot be applied retroactively to an order already placed.

We may update these terms. The version that applies to your order is the one published when you placed it, and we keep the last-updated date above current. Material changes to the pre-order guarantee will be emailed to anyone with an open order.