Terms & Conditions

RE:SEQ, 8180 Pensacola Blvd Suite 205, Pensacola, FL 32534, United States. You can reach us at support@reseq.io or +1 (850) 898-0623. These terms apply to every order placed on reseq.io.

Everything listed is in stock and held by us. Orders placed before 2pm CT on a business day are dispatched the same day; anything later goes out the next business day. We email tracking as soon as your parcel leaves.

Quantities are limited and the site shows what is left. If something sells out between your order and our picking it, we will contact you and refund that line in full rather than hold your order back.

You can cancel any order that has not yet shipped, for a full refund. Email us and we will action it.

We charge at the time you order. Orders ship from stock, normally within one business day.

• Card. Visa, Mastercard, American Express and Discover, processed by Stripe.
• Venmo. @ReSeQ — send your total and put your order number in the note.
• Cash App. $GoofyMedicCo — send your total and put your order number in the note.

Card payments are handled entirely by Stripe, our card processor, on a separate encrypted payment page. We never see or store your card number. Venmo and Cash App are manual — your order is held until the payment arrives, and it is your order number in the payment note that lets us match them.

We ship to the United States only. We do not ship internationally, and we cannot ship to freight forwarders.

• Standard — $19.95
• Expedited — $49.95

Both are flat rates regardless of order size. Expedited shortens transit once your order leaves us; it does not bring forward the dispatch date. You will get a tracking number by email the moment your order ships.

Once a parcel is with the carrier, delivery timing is theirs. If tracking stalls or a parcel is lost, tell us and we will chase the carrier and replace or refund the order.

Unopened products can be returned within 30 days of delivery for a refund of the item price. Return shipping is yours unless the item arrived damaged, faulty, or was not what you ordered — in which case we cover it.

For hygiene reasons we cannot resell opened cosmetics, so opened items are not returnable unless there is a fault with them. If something arrives damaged or leaking, send us a photo and we will replace it or refund it. You will not be asked to return a broken bottle.

Everything we sell is a cosmetic, intended to improve the appearance of skin, hair or lips. Nothing on this site is a drug or a medicine. Our products are not intended to diagnose, treat, cure or prevent any disease, and nothing we publish should be read as medical advice.

Where we describe a result, we mean a visible, cosmetic one — the look of fine lines, the appearance of fullness, visible tone or texture. Individual results vary.

Patch test before first use. Discontinue use and speak to a clinician if you get irritation. If you are pregnant, nursing, or under medical care, check with your clinician before starting a new product. Keep out of reach of children. For external use only.

Every product page carries its full ingredient list, and so does every carton. Four products are awaiting their declaration from the manufacturer and show a shorter list of key ingredients until it lands — if you have an allergy, email us before you order one of those and we will get you the complete list. We would rather answer first than have you order something that does not suit you.

Prices are in US dollars and exclude shipping. We may change prices at any time, but never on an order already placed. Quantities are limited and are sold first come, first served.

If a product turns out to be unavailable after you order it — a short shipment from our manufacturer, for example — we will tell you and refund that item in full rather than substitute it.

An account is required to check out, so that you can see your order and its status. Keep your password to yourself; you are responsible for activity under your account. Tell us if you think someone else has access to it.

Affiliate discount codes take 10% off and cannot be combined with another code or offer. We may withdraw a code at any time. Codes have no cash value and cannot be applied retroactively to an order already placed.

We may update these terms. The version that applies to your order is the one published when you placed it, and we keep the last-updated date above current. Material changes to these terms will be emailed to anyone with an open order.